This is a new series of blog entries where I experience an encounter in real life. The encounter has been artistically altered. I play the protagonist named S2. I am Sassy Singh, the lively and playful technical geek. Any resemblance to any person living or dead is coincidental and not intentional.
In this encounter, I deal with a task in hand which is to distribute company shirts to employees at different office facilities.
Process Champion Executive: We need to ensure that we have timely delivery and have a signed receipt by the employee receiving it. We have decided that we will ship using Fedex.
S2:Does it not matter if the person who is going to receive the shirt is actually sitting in our offices which is across the street?
Process Champion Executive But see you don't get the point.We need to follow the process. You always try to take short cuts. When will you grow and mature? We need to be a process organization and according to the process we got to ship Fedex.
S2:: I guess! But there is one of the employees from a remote office who is here today and he wants to know if he can just pick up the shirt?
Process Champion Executive: See you did not get the point, when the process is set, it is set. These shall be FEDEX'ed and the shirts will be there on that person's desk the first thing next morning. Guaranteed... How can he not like this? Guaranteed next morning. We put so much into getting a deal with FEDEX to get a discount and you don't want to leverage it and want to short circuit the process
S2: I guess I am not a process person. Where can I get to know all of this and get trained on this process thinking and indoctrination
Process Champion Executive: We are working on coming up with a University program to get this cultural change. You shall be notified by priority FedEx mail
S2: Hmmm... Waiting for the anxious arrival of the FedEx on my desk...